Returns & Refunds
Short version: Every item we sell is made to order by our fulfillment partners. That means we don't accept buyer-remorse returns or size exchanges. But if your item arrives damaged, defective, or wrong — we'll make it right at no cost to you.
What we cover
You're entitled to a free replacement or full refund if:
- Your item arrives damaged (tear, stain, misaligned print, faulty stitching, etc.)
- Your item has a manufacturing defect
- You received the wrong item, size, or color compared to your order confirmation
- Your package was lost in transit (more on this below)
What we don't cover
- Ordered the wrong size — we publish size charts on every product page; please measure before ordering
- Changed your mind after ordering
- Don't like the color on your screen vs. in person (colors may vary slightly)
- Expected a different fit than the brand/garment's standard cut
- Shipping delays outside our control (carrier issues, weather, customs)
- Packages marked delivered by the carrier but you can't locate them (see "Lost packages" below)
These exclusions exist because print-on-demand items are custom-made for each order — there's no inventory to return to. Our fulfillment partners don't take them back, so we can't either.
How to file a claim
If something's wrong with your order, email support@campfiretales.shop within 30 days of delivery and include:
- Your order number (from your confirmation email)
- A photo of the issue (clear, well-lit, showing the defect or the wrong item)
- A short description of what's wrong
We usually respond within 1–2 business days. Once we confirm the issue, we'll either reship the correct item or refund your full purchase price — your choice. You don't have to return the damaged/defective item.
Lost packages
If tracking shows your package hasn't moved in 7+ business days, or the estimated delivery date was more than 14 business days ago (US domestic), email us.
We'll open a lost-package claim with the carrier and our fulfillment partner. If the package is declared lost after the investigation, we'll reship at no cost or refund you — your choice.
Important: if the carrier scanned the package as "Delivered" to your address, our fulfillment partners don't treat it as lost. We'll still try to help — contact your carrier first, check with neighbors, and if it was stolen, file a police report. We may offer a discretionary discount on a reorder, but we can't guarantee a replacement for a package marked delivered.
Wrong address submitted at checkout
If you give us an incorrect address and the package is returned to sender or lost because of that, the cost of reshipping falls to you (a second purchase at the reshipping rate). Please double-check your address before completing checkout.
Timeline for refunds
Approved refunds are issued back to the original payment method. Stripe usually posts the refund to your card within 5–10 business days; your bank's processing may take slightly longer.
Cancellations
Orders enter production shortly after checkout. If you need to cancel, email us within 2 hours of placing the order. After that, the item is likely already in production and can't be canceled.
Contact
For any return, refund, or damage claim: support@campfiretales.shop — include your order number and photos.
For non-claim inquiries, or to send something by mail: Campfire Tales, PO Box 171, Brookfield, WI 53005. (The PO Box does not accept physical merchandise returns — please don't ship items back without first emailing us and receiving instructions.)
This policy is drafted from industry standards for US print-on-demand commerce and reflects what our fulfillment partners cover. It is not legal advice. For legal advice, consult a licensed attorney.